Moving and Reinstallation

It is important to keep your contact information current with Sorenson so you can easily be located should you need to place an emergency call to 911. Update your contact information if you move, change your name or create a new email address. If you should become unresponsive during an emergency 911 call, help will be sent to your location registered with Sorenson. If you move without updating the location information of the videophone you use, help could mistakenly be sent to your old address.

It’s easy to keep your address up to date. You can do this right through the Sorenson videophone you use. From the home screen select “Settings,” then “Personal,” then “Location.” You’ll be able to update your 911 location information using the remote.

Each time your Sorenson videophone is disconnected and then reconnected to a power source, you will be asked to verify your current address information. By having your current location information, we will be ready to send emergency help if you ever need it.


Videophone Moving and Reinstallation Program


Are you moving to a new home? Do you wish the VP was in a different area within your current home or office? Our Sorenson trainers can help. Contact the SVRS VP Moving Desk either by videophone or by completing the form below. One of our trainers will come and reinstall the equipment at your new home or move the equipment to your preferred location. This service is free, so be sure to contact us!

  • Videophone

    1-801-386-8500
    Available M-F 7:00 a.m. - 10:00 p.m. MST
    Weekends 8:00 a.m. - 4:30 p.m. MST
  • Phone

    1-800-659-4810
    Available M-F 8:00 a.m. to 4:30 p.m. MST



Update Your Contact Information

Please complete the following form to update your contact information or to request help moving and reinstalling the VP you use. Your information will not be shared with unauthorized third parties. Any changes you make to your contact information will be updated on all of your Sorenson Communications accounts.



Old Information

* indicates required field

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New Information

Please include the address where your videophone is located.



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